At Advanced Global Materials Inc., we are committed to safeguarding your privacy and ensuring the protection of your personal data. This privacy policy outlines how we collect, use, and share information from visitors to our website and clients who use our services. We value your trust and aim to be fully transparent about how we handle your personal information. By using our website and services, you agree to the terms outlined in this policy.
This policy applies to all users of our website, whether you are visiting for information, making inquiries, or using our services to procure specialty metals. Our goal is to ensure that your personal data is handled securely and only used for purposes related to your engagement with Advanced Global Materials Inc.
Information We Collect
Personal Information
When you engage with us, whether through our website or direct communication, we may collect personal information such as your name, email address, phone number, company details, and payment information. This information is typically gathered when you request a quote, contact us with inquiries, or make a purchase from us. The personal data we collect is essential for processing orders, responding to your questions, and delivering the services you need.
Non-Personal Information
We also automatically collect non-personal data through the use of cookies and other tracking technologies. This may include your IP address, browser type, device information, and usage data, such as which pages of our site you visit and how long you stay on them. This information helps us to improve the user experience on our website and optimize our services for a global audience.
Methods of Collection
Your information is collected through direct interactions when you fill out forms, sign up for our newsletter, or make a request. Additionally, we use cookies and analytics tools to gather non-personal data automatically. These tools help us monitor website performance and ensure that we continue to meet the needs of our visitors.
How We Use Your Information
We utilize the information we collect from you to ensure that your experience with us is smooth, efficient, and tailored to your needs. The data we collect is used in the following ways:
- Service Provision: We use your personal information to process orders, provide quotes, deliver materials, and handle customer service inquiries. Your contact details allow us to communicate effectively, ensuring that your orders are fulfilled and delivered on time.
- Communication: With your consent, we may use your information to send you updates, newsletters, promotions, and information about new products or services. We respect your privacy and provide opt-in and opt-out options so you can control the communications you receive.
- Legal Obligations: In some cases, we are required to use your personal information to comply with legal regulations. This includes fulfilling obligations related to contracts, tax regulations, and other legal requirements.
- Improvement of Services: Non-personal data, such as browsing patterns and user interactions, help us improve our website and services. By analyzing this information, we can enhance functionality, troubleshoot issues, and deliver a better user experience for all visitors.
How We Share Your Information
Your privacy is important to us, and we only share your information under specific circumstances:
- Third-Party Service Providers: We work with trusted third-party partners to provide essential services such as payment processing, shipping, and marketing. These service providers only receive the necessary information to perform their tasks and are obligated to protect your data in accordance with our privacy policy.
- Legal Compliance: In rare instances, we may be required to disclose your personal information in response to a legal request, such as a subpoena, court order, or government investigation. We will only provide the information that is necessary to comply with the law.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. If this occurs, we will ensure that your data continues to be handled with the same level of care and protection.
Data Security
We take the security of your personal data seriously. We implement industry-standard security measures to protect your information from unauthorized access, alteration, or destruction. Our security protocols include:
- Encryption: Sensitive data, such as payment details, is encrypted both in transit and at rest to ensure your information remains secure.
- Secure Servers: We use secure servers and regularly update our systems to protect against potential vulnerabilities and breaches.
- Access Control: Only authorized personnel have access to your personal information, and we limit access to ensure that your data is handled responsibly.
While we do everything in our power to protect your data, it’s important to note that no system is entirely foolproof. We encourage you to take appropriate precautions when sharing your personal information online.
Your Rights
We believe in giving you control over your personal data. As a user, you have specific rights regarding the information we collect and how it is used:
- Access to Information: You have the right to request a copy of the personal data we hold about you. We are happy to provide this information in a structured and readable format upon request.
- Correction and Deletion: If you believe that any of the information we hold about you is inaccurate or outdated, you can request a correction. Additionally, you have the right to ask for your personal data to be deleted from our system, provided that it is no longer needed for legal or contractual purposes.
- Data Portability: If you wish to transfer your personal data to another service provider, you can request a copy of your data in a portable format. This allows you to retain control over your information.
- Opt-Out Options: We offer you the choice to opt out of receiving promotional communications at any time. You can also request that we stop sharing your data with third parties for marketing purposes.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and improve the functionality of our site. Here’s how we use these tools:
- Types of Cookies: We use a combination of session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period or until deleted). These cookies help us remember your preferences and track site usage.
- Purpose of Cookies: Cookies allow us to personalize your experience, track website traffic, and gather data to optimize our services. For example, they help us understand how visitors navigate our website, which pages are most popular, and how we can improve usability.
- Cookie Management: You can control how cookies are used on your device by adjusting your browser settings. Most browsers allow you to block or delete cookies; however, disabling cookies may affect your experience on our site.
Data Retention
We only retain your personal data for as long as necessary to fulfill the purposes outlined in this privacy policy, such as providing services, complying with legal obligations, or resolving disputes. Once your data is no longer required for these purposes, it will be securely deleted from our systems.
- Retention Periods: The length of time we keep your information varies depending on the type of data and the legal or operational requirements associated with it. For example, payment records may need to be kept for a specified period for tax and accounting purposes, while other information may be deleted sooner.
- Data Deletion Policy: When your data is no longer needed, we ensure it is permanently and securely erased, following industry-standard data deletion protocols. If you wish to request the deletion of your data sooner, please contact us at [email protected], and we will assist you in this process.
International Data Transfers
As a global company, we may transfer and store your data across borders, including outside your country of residence. We serve clients across North America, Europe, Asia, and Australia, and as such, your data may be processed in countries where data protection laws differ from those in your home country.
When transferring data internationally, we comply with all relevant data protection regulations, ensuring that appropriate safeguards are in place. These include standard contractual clauses, data processing agreements, and other legal mechanisms to protect your data and ensure that it is handled securely.
If you have any concerns about the international transfer of your personal data, please contact us at [email protected], and we will be happy to provide further information on how we protect your information globally.
Changes to This Privacy Policy
We reserve the right to update or modify this privacy policy at any time. If we make significant changes to the way we handle your personal information, we will notify you through our website or by email, giving you the opportunity to review the updated policy.
The effective date of this privacy policy is stated at the top of the document. We encourage you to periodically review this page to stay informed of how we protect your information. Continued use of our website and services following any changes to this policy constitutes your acceptance of the updated terms.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or your personal information, please do not hesitate to contact us. We are committed to addressing your concerns promptly and transparently.
