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General Questions

1. What types of metals do you supply?

We supply a wide range of specialty metals, including alloy steels, copper alloys, nickel alloys, titanium alloys, and stainless steel.

2. What geographic areas do you serve?

We serve clients globally, including North America, Europe, Asia, and Australia.

3. How long has Advanced Global Materials been in business?

We have been supplying specialty metals for over 20 years.

4. Where is your company located?

We are based in New York, but our services extend internationally.

Product & Service Questions

5. What forms of metals do you offer?

We offer metals in various forms, including sheets, bars, plates, tubes, and custom cuts to meet your exact specifications.

6. Do you provide custom cutting and fabrication services?

Yes, we offer cutting, grinding, milling, trepanning, and heat-treating services to ensure your metals are delivered in the form you need.

7. What industries do you specialize in supplying metals for?

We specialize in supplying metals to industries such as aerospace, military/defense, marine, medical, power generation, electronics, and automotive.

8. Can you meet military and commercial metal specifications?

Yes, we specialize in meeting both military and commercial metal specifications, ensuring our products meet stringent industry standards.

Ordering & Shipping

9. How can I place an order?

You can place an order by contacting us directly via phone or email. We will provide custom quotes based on your project needs.

10. Do you offer international shipping?

Yes, we ship our products globally to North America, Europe, Asia, and Australia.

11. What is your lead time for processing orders?

Lead times depend on the size and complexity of the order. Typically, orders are processed within a few days, but custom requirements may take longer.

12. Can I track my shipment?

Yes, once your order has shipped, we will provide tracking information so you can monitor the delivery.

13. What are your shipping options?

We offer a variety of shipping methods, including ground, air, and freight, depending on the size and destination.

Pricing & Payment

14. How can I get a quote?

To get a quote, simply contact us with your project specifications, and we will provide you with a detailed estimate.

15. Do you have a minimum order quantity?

Our minimum order quantity varies based on the metal type and form. Contact us for details specific to your order.

16. What payment methods do you accept?

We accept various payment methods, including bank transfers, credit cards, and purchase orders, depending on the customer’s location and preferences.

17. Do you offer volume discounts?

Yes, we offer discounts for bulk or large-volume orders. Please contact us for more details.

Certifications & Compliance

18. Are your materials certified?

Yes, we provide certifications for all our metals, ensuring they meet the required industry standards.

19. Can you provide DFARS-compliant materials?

Yes, we can supply DFARS-compliant materials for defense and military applications.

20. Do you provide material test reports (MTRs)?

Yes, we provide MTRs for all our metals, which verify the quality and composition of the material.

21. Are your metals compliant with international quality standards?

Yes, our materials comply with both domestic and international standards, including ASTM, AMS, and ISO.

Support & Additional Information

22. What should I do if I need help choosing the right metal for my project?

Our team of experts is available to help you select the right metal for your application. Contact us with your project details, and we’ll recommend the best material for your needs.

23. How can I contact your support team?

You can reach our support team via email at [email protected] or by phone at 631-944-8534. We are here to assist you with any questions or concerns.